27 February 2012

Re. Phone Hospital

Last week I posted about my new phone, Samsung Galaxy SII, having gone in to the phone hospital for repair.  People were hearing loud echo-ing each time I called them and used the microphone, but things were ok on speakerphone.  This only affected my outbound calls.  Incoming calls were fine.  It was very strange indeed.  So the phone went into S3 Interactive last Monday and I got it back Friday afternoon, around 4pm just as I was on my way to take mum for a carvery dinner.  I was so happy to get the call from Chris who worked there informing me it was back from Dundee.  I plugged in my sim card as soon as I got the phone and called my mum.  Mum was waiting in the car and said everything sounded fine.  Excellent!  Off I went back out and went to carvery and grocery shopping full with joy cos my phone is back with me AND is working!  I spent rest of the evening setting my phone back up logging into my Google accounts and other customised settings etc.  It was so cool to get back my Whatsapp, my Words with Friends and of course my Facebook.  Most importantly, I could view/ plan my lessons with my Google Calendar and my Gmail accounts.  =D

Saturday morning I called Kwik-Fit to check availability of a new tyre.  As soon as the guy picked up I spoke and the guy at the other end said he could not hear me.  Uh-oh!  No, please no!!!  Yup... the problem came back!  I had to complete the rest of the call using speaker.  I felt like a bombshell dropped.  No way!!  I did further testing calling mum on her mobile and our landline.  Same... Wth, do I really have to go back to S3 Interactive on Monday?!  =((

The bittersweet feeling of having my phone back stayed with me throughout yesterday and today.  And I was complaining to everyone about my phone having to go back for repair.  People suggested I get a new handset, which I wish I could but cos I passed the 'seven days after purchase timeframe' all faults are dealt with by manufacturers guarantee which means it gets repaired. I called a few people in church and they also heard themselves echo back and they could not hear me either.  How terrible.

Then tonight, just before going to bed, I was on the phone for a little while.  I was using the speakerphone and had the handset on my table.  Randomly I clicked on my Options and it brought up a few things including one saying "Noise Reduction - On".  I clicked that and it said, "Unable to turn on Noise Reduction when speaker is on".  So I then turned the speaker off and noticed a zig-zag looking icon with a line through it appear on the screen.  I brought up the Options and turned the "Noise Reduction - Off".  Voila!  Instantly the caller said they could hear me clearly and properly.  I asked whether they could hear any echo-ing.  No more!  That's fantastic!!  It seemed that the "problem" was so simple to "fix" in the first place, but I didn't think to push so many buttons, test so many options etc (guess in fear of making it worse).  But the worrying thing is, why did S3 Interactive not advise that such noise reduction could cause this interference?  On Friday they advised they "fixed the microphone support and performed software update" but had no mention anything was wrong or right with it.

I was sooo happy after that call that I called TWO more people and told them the same thing, about the Noise Reduction.  One person is actually an owner of the same phone.  They tried the Noise Reduction and it didn't cause any problems.  But then again it was I who called and not the other way round.  Nevertheless, I am right now delighted I will NOT have to take another trip to S3 Interactive in Clydebank.  It is not the most convenient of places to go to and definitely not a good use of time!  Whoo-hoo!!  I am so happy and I thank God for sudden urge to play around with the options, the itchy fingers and curiosity to try things out.  =D

Lesson of the Day:  There is no need to go straight for repair if you have a fault.  Try to find ways to fix it yourself first.  The problem may be easily rectified without wasting more precious time =)

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